STRAIGHT ANSWERS

Questions before you stack?

Start here for the practical details. If your move or project does not fit the usual answer, contact Hello Yellow.

What comes with my rental?

Reusable 27-gallon totes with fitted yellow lids, dollies matched to your package, one label for each tote, and a marker. The base rental is two weeks. Delivery and pickup each include the first 25 driving miles from our Inverness base. See tote dimensions and packing guidance.

How many totes should I choose?

As a starting point, try 20 totes for a studio or one-bedroom, 40 for two bedrooms, 60 for three, 80 for four, or 100 for five or more. Closets, garages, books, kitchens, storage, and how much you own can change the fit substantially, so these are rough planning guides rather than capacity guarantees.

Can delivery and pickup be at different addresses?

Yes. Use the same address for both or specify a different pickup location. Each trip is calculated separately from our Inverness base: the first 25 driving miles are included, and additional mileage is $2 per mile. Exact routes are confirmed before payment.

Can I rent totes if I’m not moving?

Absolutely. Clear a room for renovations, organize a shed, pack classroom supplies, prepare for guests, stage an office project, or keep event supplies together. The equipment stays at your location during the rental and is collected empty when you are finished.

What if I need more time?

Request an extension at least 48 hours before your scheduled pickup. Approval depends on availability. Each started additional seven days uses the weekly extension price shown for your package, plus applicable tax.

Do you store or transport my belongings?

No. Hello Yellow delivers and collects empty rental equipment. You provide the space to keep the totes and arrange transportation of your packed belongings when needed.

How are the totes cleaned?

Returned equipment is emptied, cleaned, dried completely, and inspected. Each tote, lid, and dolly is either released for use, held for additional attention, or retired. Read our complete cleaning and inspection standard.

Does someone need to be present?

Yes. An authorized adult must be present for each confirmed delivery and pickup handoff. We do not leave rental inventory unattended.

What happens if a scheduled handoff cannot be completed?

A failed attended handoff may require a $30 additional-trip fee. When the address is outside the included mileage area, the additional trip also carries the applicable excess-mile charge. The accepted rental agreement controls the final terms.

How do I reserve and pay?

Choose your package, dates, extras, and service details in the rental planner. Exact driving distance, inventory, and service capacity are checked before you review the order summary and rental agreement. Applicable tax and secure payment are handled through Stripe.